PronZato Ltd - HR and Customer Service Consultancy

Training and Development available from PronZato HR Consulting in 2009-10

Training Subject	Training Subject
Assertiveness	Effective Meetings
Attitude and Mindset	Motivation and Personal Effectiveness
Managing Change	Business Negotiation (internal & external)
Communication Skills	Performance Management
Handling Conflict	Personal Development
Continuous Improvement	Planning and Preparation
Coaching Skills for Managers	Presentation Skills
Creative Thinking	Problem Solving
External Customer Care	Recruitment
Decision Making	Strategic Thinking
Give Constructive Feedback	Teamwork and Collaboration
Influence and Persuasion	Telephone Skills
Customer Care (internal & external)	Time Management
Leadership	Trainer Development
Listening	121 Performance Coaching